Passengers remain highly satisfied with the ferry service to Bornholm, according to the latest twice-yearly customer survey released for the 2025 peak season.
The study, conducted by Analyse Danmark from July 2 to August 2, 2025, found an overall rating of 4.3 out of 5 for the journey—unchanged from last year. Responses were collected on a five-point scale ranging from very dissatisfied (1) to very satisfied (5).
High Standards of Service
These surveys are required under Molslinjen’s agreement with the Danish state. The contract includes a penalty if overall satisfaction drops below 3.5. The transport minister described the Bornholm connection as a key public service and said maintaining the high level of passenger satisfaction remains a priority.
Comparable surveys on two other routes reported strong results as well: Bøjden–Fynshav scored 4.3, and Samsø–Kalundborg scored 4.0. The consistency in ratings across multiple routes indicates a robust commitment to quality service in Denmark’s ferry transportation sector.
Furthermore, the commitment to passenger satisfaction not only enhances the travel experience but also reinforces the importance of reliable public transport options. With the ongoing focus on customer feedback, Molslinjen is well-positioned to continue improving its services and adapting to the needs of its passengers.
As travel to Bornholm remains popular among tourists and locals alike, maintaining high standards in ferry services will be crucial for sustaining the region’s tourism and accessibility. Therefore, both current and prospective passengers can look forward to a consistently reliable and enjoyable ferry experience.